Glossary Stakeholder
| Term | Definition |
|---|---|
| Active Listening | A technique that requires the listener to concentrate on the message conveyed by the speaker, then to repeat or paraphrase the message to confirm understanding. |
| Autocratic | A group decision making technique where one party makes the decisions based on the inputs of others. |
| Blockers | A role that interrupts information flow on the project |
| Communication Methods | Procedures, techniques, and processes that are employed to disseminate information to project stakeholders |
| Communication Model | A facsimile that demonstrates the manner in which project communications will be performed |
| Communication Requirements Analysis | An approach to the determination of stakeholder communication requirements, which can include interviews, lessons learned, and analysis of previous projects |
| Communication Styles Assessment | A technique utilized to identify the approach, format, and content preferred by each stakeholder for planned communication activities. |
| Communication Technology | The tools, systems, and computer applications utilized in the dissemination of information to project stakeholders |
| Communications Management Plan | The document, part of the project or program management plan, that addresses the communication flow of the project and contains a detailed description of the transmittal process, the transmittal schedule, and the administration process |
| Compromise | A conflict resolution technique in which a solution involves (typically) a little of what everyone is proposing for a solution |
| Conflict Management | The management of conflict within the project by applying such techniques as problem solving, collaboration, forcing, compromising, accommodation, and avoidance |
| Conflict of Interest | A situation in which an individual or company engages in behavior that is inappropriate, but not necessarily illegal (it could be illegal) |
| Cultural Awareness | Being aware of the differences and priorities of the various stakeholders, teams, and organizations, to help establish appropriate communication strategies. |
| Directions of Influence | A model that groups stakeholders on their project influence and priority. Upwards are senior and executive management. Downwards are the team and any specialists. Outwards are any external parties. Sidewards/Sideways are fellow project managers. |
| Emotional Intelligence | The ability to determine, assess, and manage the emotions of individuals or groups |
| Emotional Intelligence Quotient (EQ) | The capacity to acknowledge and effectively manage feelings in oneself and others |
| Focus Group | A focused session involving pre-qualified stakeholders, subject matter experts (SMEs), and a designated leader that is conducted to determine expectations and views regarding a potential product, service, or result |
| Influence/Impact Grid | A model that groups stakeholders by their influence and impact on the project. |
| Interactive Communication | A communication type that enables an exchange of information between multiple parties and fosters a common understanding between participants. |
| Interpersonal Skills | The abilities that maximize the establishment and maintenance of relationships with project stakeholders; examples include the ability to communicate clearly, to motivate others, and to effectively negotiate; also known as soft skills |
| Osmotic Communication | The indirect absorption of information, often by being present, but not participating, during conversations |
| Persona | A fictional character, created by the team to portray a user, used as a reference for determining the viability of a product |
| Political Awareness | Being aware of the power structure and navigating relationships in an organization. |
| Power/Influence Grid | A graphical model that organizes stakeholders by their level of involvement and authority on the project. |
| Power/Interest Grid | A graphical model that organizes stakeholders by their level of interest and authority on the project. |
| Pull Communications | A communication type that requires people to access the communication if they want it. |
| Push Communications | A communication type that distributes the communication to the recipients without requiring them to access it manually. |
| Qualified Vendors | Any vendors that have met the procurement qualification requirements. |
| Qualified Vendors List | A list of vendors that have met the procurement qualification requirements and can be engaged for potential agreements. |
| RACI Chart | A type of responsibility assignment matrix that designates the status of stakeholder involvement in project activities; status designations are responsible, accountable, consult, or inform. |
| Salience Model | A model that organizes stakeholders with their level of authority, involvement, and needs with the project. |
| Stakeholder | Any person or entity, external to the team, that may impact, be impacted by, or perceive itself to be impacted by any decision, activity, or outcome of the project |
| Stakeholder Analysis | A technique by which quantitative and qualitative information is amassed and evaluated to determine whose interests should be considered throughout the project |
| Stakeholder Cube | A 3D model that is an evolution of the earlier two-dimensional models, such as power/interest and power/influence grids. |
| Stakeholder Engagement | Working and communicating with stakeholders to ensure satisfaction of their legitimate needs and expectations, to resolve their issues, and to include them in appropriate decision-making |
| Stakeholder Engagement Assessment Matrix | A matrix in which current and desired stakeholder engagement levels are listed for comparison. |
| Stakeholder Engagement Plan | The document, part of the project or program management plan, used to depict all processes, procedures, tools, and techniques that will be used to effectively involve stakeholders in project determinations and performance based on the stakeholders' requirements, concerns, and potential impact |
| Stakeholder Performance Domain | The performance domain associated with identifying and engaging stakeholders. |
| Stakeholder Register | A project document that lists stakeholder information including name, role, assessment, and classification |
| Steering Committee | A group of senior stakeholders who direct and support the project team and make decisions that are outside the scope of the project team's authority. |
| User | The person, division, or company that will be the user or owner of the product when the project is complete |
